01494 257520

Terms & Conditions / Privacy Policy


Ownership of the Site

This site and its entire content is owned by VITULLI, unless otherwise stated and referenced accordingly.
No material from this site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your non-commercial use only, provided that you keep all copyright and other proprietary notices intact.


Whilst every endeavour is made to ensure that the contents of the site are accurate, errors or omissions may occur and we do not accept any liability in respect of them.

Any links provided on the site are provided for user convenience, their inclusion does not imply any approval or endorsement by us. We have no control over these sites and accept no responsibility or liability in respect of them.


First Visit Discount – 10% OFF applies to walk-in appointments only (Tue – Fri).

NHS/Student Discount – 10% OFF applies when presenting a valid NHS or Student card (Tue & Wed).

Business Group Discount. Discount level varies depending on number of colleagues from each business visiting VITULLI (Thurs & Fri). Enquire in-salon.

No discount or Promotion will be applied to TECHNICAL/ALFAPARF/JOICO Finish, Treatments (Inc. JOICO & ALFAPARF), Cut Express, Children Cuts, Fringe Trim or Toner services.

When a visit includes multiple services, discounts are applied to the single highest part of that service only.

No Discount or Promotion available during the month of December.

Appointments which are cancelled at short notice or clients who fail to show up to their appointment cause inconvenience to other clients and a loss of revenue to the salon. We therefore ask that you give a minimum 24 hour notice for any appointment change or cancellation. For any repetition a 50% late cancellation/ no-show fee will be requested. 

In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies.

A supplement may be added if extra time/technical products are needed, usually clients with thick/very long hair. Also with some Fashion, High Lift & Age Defy Colours being used, your stylist will make you aware.

Complaints & Our Guarantee

At VITULLI we want every client to leave feeling happy with their hair.

If, however, you have an issue or complaint, you must notify us IMMEDIATELY and we will consult with you in order to find an appropriate solution. If your complaint meets with the correct criteria we will offer you complimentary hairdressing to resolve the issue as long as the service is the same as the original appointment and as discussed in the consultation.

You will be referred to the salon manager/owner who will deal with the complaint.
If you have simply changed your mind or if you return at a later stage, normal charges will apply.
If you have altered or attempted to alter a hair colour or cut yourself or a third party this guarantee becomes null and void.

We welcome complaints where justified and it is important for you to inform us if you are not 100% happy with your hair.

Colour Diagnostics & Formulas

Please note, it is our policy not to pass on any of your colour formulations to yourself or any third party.


50% deposits are required for certain appointments and with all new clients. Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 24 hour notice. On occasion we may request full payment prior to a service commencing.

Offers, Promotions & Gift Cards

VITULLI reserve the right to cancel any offer or promotion at any time. Management reserve the right to refuse any service at any time. Services may not be available at all times. 

All Gift Cards have a minimum spend of £10 and are valid for six months unless otherwise stated and cannot be redeemed for cash. One Gift Card per person per visit. 

Unless otherwise stated all offers, Gift Cards, discounts and promotions exclude children. Some promotions require payment before the appointment can be booked; this payment is non-refundable if you fail to turn up or re-schedule without at least 24 hour notice.

Privacy Policy

Please read this Privacy Policy carefully before using the Site.

Your privacy is a priority at VITULLI, we go to great lengths to protect it. We recognize your need to protect and manage any personal information you share with us. Please take a moment to read the following.

This privacy policy applies to the use of this website. If you do not accept this policy, you should not use this Site. We will treat your personal information with care and respect.

We may collect personal information from you (such as name, address, telephone number, email address etc.) through the website or when you send correspondence to us. 

Please do not submit your personal information to us if you do not wish us to collect it. Further information on the collection and use of data is set out below.

Collection and Use of Data in accordance to GDPR:

The personal information we collect from you may include:
(a) Personal information obtained from you via the Site;
(b) Personal information you provide when making bookings;
(c) Personal information you send to us in personal correspondence such as emails, letters or over the telephone.

We will not share your personal information with any third party.
In addition, the transmission of personal information via the internet is not completely secure. Once we have received your personal information, we will use strict procedures to prevent unauthorised access. However, we cannot guarantee the security of your personal information, any more than any other company can. Please note therefore that any transmission of your personal information to the website is at your own risk and we cannot accept any liability for the loss, theft or misuse of any personal information which you have provided to us if there is a security breach.


This website uses cookies, which are pieces of information that are issued to your computer or other internet-enabled devices when you visit the website. Cookies are stored by your browser and hard drive and are used to distinguish you from other visitors to the site.

The web browsers of most computers are set up to accept cookies. You can enable your web browser to disable cookies or prompt you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer’s cookie file.